Return & Refund Policy
Bunikrafts.com - Your Trusted Source for Authentic African Crafts
At Bunikrafts.com, we take great pride in the quality and authenticity of our African crafts. To ensure a clear and fair process for our customers, please review our policy below.
Eligibility for Returns
Return Window
You may initiate a return request within 24 hours of receiving your order. Requests made after this period cannot be accepted.
Item Condition
The item must be returned in its original, unused, and undamaged condition, with all original tags, packaging, and any certificates of authenticity intact.
Non-Returnable Items
For hygiene, safety, and artistic reasons, the following cannot be returned:
- Custom-made or personalized crafts
- Items listed as "Final Sale"
- Any item that shows signs of use, alteration, or damage not present upon original delivery
The Return Process
Step 1: Contact Us First
To start a return, you must first contact our Customer Service team at [email protected] within the 24-hour window. Include your order number and reason for the return.
Step 2: Receive Instructions
If your return is approved, we will email you detailed return instructions and a Return Authorization number. Do not ship returns without this authorization.
Step 3: Ship the Item
- Securely package the item in its original packaging (or equivalent) to prevent damage in transit
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item)
- We recommend using a trackable shipping service
Refunds
Issued Only Under Specific Conditions
Refunds are processed only if one of the following conditions is met:
- You received an incorrect item
- The item arrived in a damaged or defective condition
- The return is a direct result of an error on our part
If a refund is approved based on the above conditions:
Processing Time
We will notify you once we receive and inspect the returned item. Refunds are typically processed within 5-10 business days thereafter.
Refund Amount
The refund will be issued to your original payment method for the price of the item. Original shipping charges and any return shipping costs paid by the customer are non-refundable, unless the return is due to our error.
Bank Processing
Please allow additional time for the refund to appear in your account, depending on your bank or card issuer.
Please Note: Returns initiated for reasons such as change of mind or not meeting expectations will only be eligible for store credit, issued after inspection of the returned item.
Important Conditions
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately at [email protected] with photos and a description. We will guide you through the replacement or refund process.
Late or Missing Refunds
If your refund is approved but hasn't appeared in your account after 10 business days, first contact your bank, then reach out to us for assistance.
Policy Updates
We reserve the right to update this Return & Refund Policy at any time. The policy in effect at the time of your purchase will apply to your order.
Need Help?
For any questions, please contact our Customer Service team
We are happy to help!
Legal Note: This policy provides a strong foundation for your business. For it to be legally sound and fully tailored, especially regarding the specific condition for refunds, we recommend having it reviewed by a legal professional familiar with e-commerce in your operating region.