Shipping Policy
Bunikrafts.com - Your Trusted Source for Authentic African Crafts
At Bunikrafts.com, we are committed to delivering your authentic African crafts safely and efficiently. Please review our shipping policy below to understand our delivery process and timelines.
Shipping Methods & Delivery Times
Standard Shipping
We offer standard shipping to most locations. Estimated delivery times are 1-3 business days (excluding weekends and holidays) from the date your order is confirmed and payment is processed.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email notification with tracking information once your order has been shipped.
Express Shipping
Express shipping options may be available for select locations. If you need expedited delivery, please contact us at [email protected] before placing your order to confirm availability and additional costs.
Shipping Costs
Free Shipping
We offer free shipping on orders above KES 10,000. Orders below this amount will incur standard shipping charges based on your location and the weight of your items.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Your delivery location
- The total weight and dimensions of your order
- The selected shipping method
All shipping charges are clearly displayed before you complete your purchase.
Delivery Locations
Domestic Delivery
We currently deliver to locations within Kenya. Delivery times may vary based on your specific location:
- Nairobi and major cities: 1-2 business days
- Other locations: 2-3 business days
Pickup Points
Self-Pickup Available: You may choose to pick up your order from our designated pickup points. This option is free of charge and available during business hours. Please select the pickup option at checkout and we will notify you when your order is ready for collection.
Order Tracking
Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can also track your order by visiting our Track Order page and entering your order number.
Delivery Updates
We will keep you informed about your order status through email notifications at key stages:
- Order confirmation
- Payment received
- Order shipped (with tracking number)
- Out for delivery
- Delivery completed
Delivery Instructions & Requirements
Delivery Address
Please ensure your delivery address is complete and accurate at the time of checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Delivery Requirements
Important: Someone must be available to receive the delivery at the specified address during business hours. If no one is available, our delivery partner will attempt to contact you to arrange an alternative delivery time or location.
Signature Required
For security and verification purposes, most deliveries require a signature upon receipt. Please ensure someone is available to sign for your package.
Delayed or Lost Shipments
Delivery Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to:
- Weather conditions
- Public holidays
- Unexpected circumstances beyond our control
If your order is significantly delayed, we will contact you to provide updates and assistance.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us immediately at [email protected] with your order number
- Provide photos if the package is damaged
- We will investigate and work with our shipping partners to resolve the issue
- Replacement or refund will be processed according to our Return & Refund Policy
International Shipping
Current Availability
At this time, we primarily serve customers within Kenya. For international shipping inquiries, please contact us at [email protected] to discuss availability, shipping costs, and estimated delivery times for your location.
Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. These charges are not included in the shipping cost and will be collected by the delivery service upon arrival.
Policy Updates
We reserve the right to update this Shipping Policy at any time. The policy in effect at the time of your purchase will apply to your order. Any significant changes will be communicated to customers through our website and email notifications.
Questions About Shipping?
For any shipping-related questions or concerns, please contact our Customer Service team
We're here to help ensure your order arrives safely!
Note: Delivery times are estimates and may vary based on factors beyond our control. We appreciate your understanding and patience, especially during peak seasons or unexpected circumstances.